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Customer Service Representative Position

1 week ago

Angeles City, Central Luzon, Philippines MCI Full time

We are seeking a highly motivated and experienced Sales and Retention Specialist to join our team. As a key member of our organization, you will be responsible for promoting products and services to new and existing customers, as well as retaining current customers through excellent customer service.

Job Description

The ideal candidate will have experience in retail sales, as well as inbound sales and retention skills. This individual will interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.

  • Key Responsibilities:
  • Build and maintain positive customer relationships by actively listening and empathizing with their needs.
  • Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
  • Educate customers on product features, benefits, and promotions to drive sales.
  • Implement effective retention strategies to ensure customer loyalty and reduce churn.
  • Identify opportunities to upsell and cross-sell products or services to existing customers.
  • Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain accurate and detailed records of customer interactions, sales, and retention efforts.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.
Requirements

To succeed in this role, you should possess the following qualifications:

  • Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • 2+ years of experience in retail sales and inbound sales
  • Strong retention skills
  • Proven ability to meet or exceed sales targets
  • Customer-focused mindset with a genuine desire to help and assist customers
  • Proficiency in using customer relationship management (CRM) software is an advantage
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and multitasking abilities
Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.