Unified Communications Technical Support Expert
1 week ago
We are seeking a seasoned Unified Communications Technical Support Expert to join our team at Grundfos GmbH. In this role, you will provide technical support for contact center solutions and unified communication solutions, utilizing your expertise to troubleshoot and resolve complex issues.
A key responsibility will be to monitor contact center solutions and unified communication solutions systems to ensure high service availability. This may involve performing maintenance tasks, documenting support cases, and escalating complex issues as needed.
Your Skills and Qualifications:
- Experience with cloud contact center technologies.
- Familiarity with Genesys, NICE, Five9, Trio, or similar high-end contact centers.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
About Our Team:
We value diversity and inclusion at Grundfos GmbH. Our team is committed to delivering exceptional results while maintaining a positive work environment. If you're passionate about technology and customer satisfaction, we encourage you to apply.
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