Senior Cloud Technology Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱100,000 - ₱200,000
Job Title: Senior M365 Support Engineer

We are seeking a highly skilled and experienced Senior M365 Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients in a remote work environment.

Job Description

The ideal candidate will have a strong understanding of cloud technologies, primarily Azure and M365, and be able to troubleshoot and resolve complex issues. You will also be responsible for monitoring queues for incoming alerts and incidents, working in collaboration with other members of the team to ensure speedy resolution of client issues.

Key Responsibilities:
  • Ensure SLAs and KPIs are achieved by taking ownership and responsibility for cases that come into the SMC in a 24x7 support environment
  • Monitor queues for incoming alerts and incidents
  • Work in collaboration with other members of the team to ensure speedy resolution of client issues
  • Take ownership of cases escalated to Microsoft, managing comms between customer and vendor. Setting up troubleshooting calls. Taking detailed case notes and accurately logging time into the system.
Required Skills and Qualifications:

The successful candidate will possess several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of:

  • Active Directory
  • Azure Active Directory Premium (MFA, Conditional Access, Licensing)
  • Windows Server Admin(2012 or later)
  • Exchange server admin(2016 or later)
  • M365–Exchange online, ODfB
  • Teams
  • Microsoft Endpoint Manager(Microsoft Intune/EM&S)
  • Azure IaaS(RI,HUB)
Benefits:
  • Base salary starts at Php 100K
  • 25 days paid leave
  • Flexible work set up
  • HMO & other government benefits

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