Customer Service Agent

2 weeks ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

We are seeking a Customer Service Agent to handle customer inquiries regarding home security systems.
The ideal candidate will provide exceptional customer service, answering phone calls, responding to customer needs, and working closely with field technicians for on-site support when required.

Key Responsibilities:
  • Answering customer phone calls and responding to customer inquiries in a timely and professional manner.
  • Providing top-notch customer service to ensure customer satisfaction.
  • Collaborating with field technicians for on-site support.
  • Maintaining accurate records of customer interactions and issues.
Qualifications:
  • High School Diploma or equivalent.
  • At least 1 year of experience in a BPO environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Willingness to work on-site.
Perks and Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive training program.
  • Health Maintenance Organization (HMO) benefits.
  • Government-mandated benefits.
  • Paid leaves and other benefits.


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