Senior Genesys Cloud Implementation Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time
Job Summary

We are seeking a highly skilled Senior Genesys Cloud Implementation Specialist to join our team at Hunter's Hub Inc. This is an exciting opportunity for a seasoned professional to leverage their expertise in cloud implementation, quality assurance, and vendor management to drive business growth and customer satisfaction.

About the Role

The ideal candidate will have a strong background in Genesys Cloud, Agile Scrum methodology, and Business Requirement Document (BRD) writing. They will collaborate with stakeholders to gather and document business requirements, analyze business needs, and translate them into functional requirements for Genesys Cloud. The successful candidate will also work closely with technical teams to configure and optimize Genesys Cloud for improved customer experience.

Key Responsibilities

- Collaborate with stakeholders to gather and document business requirements
- Analyze business needs and translate them into functional requirements for Genesys Cloud
- Configure and optimize Genesys Cloud for improved customer experience
- Work closely with technical teams in an Agile Scrum environment
- Participate in daily stand-ups, sprint planning, and retrospectives

Requirements

- Minimum of 3 years of professional experience as Business Analyst or equivalent
- At least 1 year of experience/background in Genesys Cloud
- Experience in Agile Scrum methodology
- Excellent communication skills

What We Offer

- Competitive salary: $120,000 - $150,000 per annum
- Opportunity to work with a dynamic team in a fast-paced environment
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Professional development opportunities to enhance your skills and career growth

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application along with your resume and cover letter.

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