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Zoho Developer Expert

2 weeks ago

Manila, National Capital Region, Philippines 24x7 Direct Full time
Job Description

This is a full-time position for a highly skilled Senior Zoho Developer to join our team at 24x7 Direct. The ideal candidate will have extensive experience in designing, developing, and supporting Zoho applications across the Zoho ecosystem.

The successful candidate will possess strong technical skills combined with exceptional English written and verbal communication abilities, including confidence to handle client phone calls. This role involves direct client interaction, seamless system integrations, and custom solution development, requiring a proactive problem-solver with a customer-focused mindset.

Main Responsibilities

  • Develop, customize, and optimize Zoho applications using Deluge script, APIs, and widgets.
  • Create Zoho Creator applications, custom HTML pages, and CRM canvas views.
  • Build error-free, functional applications tailored to project requirements.
  • Client Support & Communication
  • Provide first-line Help Desk support for Zoho applications via email and phone.
  • Communicate effectively with clients to address system changes, troubleshoot issues, and provide ongoing support.
  • Assist with onboarding new clients, including form design, training, and guidance.
  • Integration & Migration
  • Implement and integrate systems such as Stripe, Xero, Zoho Books, and Zoho Inventory.
  • Manage and reconcile data migrations using Zoho Analytics to ensure accuracy.
  • Training & Documentation
  • Prepare user guides, training materials, and marketing documents.
  • Maintain comprehensive documentation of project workflows, timesheets, and milestones.
  • General Administration
  • Manage user accounts, including setup, modifications, and troubleshooting.
  • Follow up on Zoho support tickets and ensure all client documents are securely filed.
  • Project Management
  • Collaborate on task estimations and project requirements outlined in Zoho Projects.
  • Ensure timely updates of task statuses, milestones, and deliverables.

Requirements

  • Extensive experience with Zoho One, CRM, Creator, Books, Inventory, Desk, Flow, Forms, Sign, Writer, and Zoho Analytics.
  • Proficient in developing with Deluge script and API integrations.
  • Technical Skills
  • Hands-on experience with data migration and reconciliation.
  • Ability to configure third-party integrations, including Stripe and Xero.
  • Communication Skills
  • Strong English written and verbal communication skills.
  • Confident and professional phone manner for client-facing interactions.
  • Ability to prepare clear, concise training materials and respond effectively to written inquiries.
  • Analytical & Problem-Solving
  • Robust testing capabilities to identify and resolve system issues.
  • Ability to improve and optimize workflows and system configurations.
  • Client-Facing Skills
  • Strong interpersonal skills for engaging with clients during onboarding and support.
  • Experience designing client onboarding processes and providing training.
  • Project Management Skills
  • Proficiency in using Zoho Projects or similar tools to manage tasks, timelines, and deliverables.
  • Detail-oriented approach to updating documentation and timesheets.
  • Soft Skills
  • Exceptional organizational skills and ability to prioritize tasks.
  • Adaptability to perform various administrative and technical tasks based on business needs.

Preferred Qualifications

  • Prior experience with Zoho development in a consulting or service-oriented environment.
  • Familiarity with the finance and accounting processes involved in Zoho Books/Xero integration.
  • Certification in Zoho applications or related platforms.

We offer a dynamic work environment where you can grow professionally while delivering impactful solutions for our clients.