Career Opportunity: Subscription and Loyalty Strategist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeLeadership Full time ₱900,000 - ₱1,100,000
About Us

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses.

At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally.

Customer Care Team Leader Role

This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction by providing leadership, guidance, and strategic direction to the teams.

  • 2+ years of experience in the same role
  • Strong grasp of the English language, including spoken and written
  • Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
  • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
  • Continuous learning and growth mindset
  • Good interpersonal & communication skills; positive work attitude
  • Good analytical and problem-solving skills
  • Able to have the right follow-up and monitoring of action items and KPIs
  • A responsible team player who works well with others
  • Able to make good decisions independently

We offer a safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. We're committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

What we offer:

  • Collaborate with world-class talents in a dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Great benefits package including remote work, paid holidays, learning subsidy, and more

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