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Supervisor of Customer Account Support

3 weeks ago

Manila, National Capital Region, Philippines Dexcom Full time

About Our Company

Dexcom is a global leader in continuous glucose monitoring, dedicated to improving human health. Our mission is to empower people to take control of their health through personalized, actionable insights.

We're driven by passionate individuals worldwide who listen, serve with integrity, think big, and are dependable. Our future ambition is to become a leading consumer health technology company.

The Job Description:

The Customer Support Supervisor will be responsible for leading a team of agents in our Contact Center, ensuring seamless support for our products and services. This individual will work closely with quality and training teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Direct management of hourly employees
  • Coaching employees for success and providing improvement recommendations
  • Measuring employee performance against key performance indicators (KPIs)
  • Ensuring the team meets and exceeds customer satisfaction expectations
  • Positive and professional demeanor

Requirements:

  • Proven leadership skills in a dynamic corporate environment
  • Ability to maintain a pleasant demeanor in high-stress situations
  • Outgoing, confident, and self-motivated
  • Ability to make sound decisions and take initiative
  • Must have strong verbal communication skills