Senior Quality Assurance Professional

1 day ago

Tarlac City, Central Luzon, Philippines beBeeQuality Full time ₱960,000 - ₱1,214,000
Job Description

We are seeking a skilled professional to fill the role of Quality Assurance Specialist. This position involves evaluating customer interaction quality and CRM data accuracy to ensure high-quality service delivery and reliable client information.

Responsibilities
  • Monitor and evaluate customer interactions (calls, chats, emails) to ensure alignment with service standards.
  • Identify gaps in agent performance and provide constructive feedback or coaching as needed.
  • Conduct regular calibration sessions with internal teams and client representatives.
  • Track performance trends and generate QA score reports on a daily, weekly, and monthly basis.
  • Participate in improvement programs focused on enhancing the customer experience.
Qualifications
  • Bachelor's degree in any field (required)
  • Minimum of 2–3 years' experience in BPO QA or QC roles
  • Experience in monitoring customer interactions (voice, chat, email)
  • Familiar with CRM systems and data verification practices
  • Strong analytical and reporting skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Solid understanding of QA/QC tools, standards, and methodologies
  • Certification in QA, QC, or Six Sigma is an advantage
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Amenable to flexible scheduling, including weekends if needed

Why Choose Us?
  • Opportunity to develop skills in quality assurance and control
  • Chance to work in a dynamic team environment
  • Competitive compensation package
  • Professional growth and development opportunities

This is an excellent opportunity for individuals who possess strong analytical and problem-solving skills, excellent communication skills, and a passion for delivering high-quality results.

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