Phone Support Specialist

2 days ago


Davao City, Davao, Philippines Freelance Full time
Role Description
We are seeking a dedicated Phone Support Specialist to provide excellent customer service and support. This individual will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

**Key Performance Indicators:**

* Respond to customer inquiries within a timely manner.
* Resolve customer issues, complaints, or concerns with empathy and efficiency.
* Maintain accurate customer records by updating account information as needed.
* Collaborate with internal teams to address and resolve customer challenges.
* Ensure a high level of customer satisfaction through effective communication and problem-solving.

**Requirements:**

* High school diploma or equivalent (Bachelor's degree preferred).
* Strong communication and interpersonal skills.
* Problem-solving abilities and attention to detail.
* Ability to handle high-pressure situations with professionalism.
* Previous customer service experience is a plus.

In this role, the Phone Support Specialist will play a critical part in maintaining a positive brand image and fostering long-term customer relationships.
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