Senior Business Intelligence Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeDataBusiness Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a Data Business Analyst to join our organization. Our team implements and supports the Nucleus product, a data analytics platform built specifically for associations and nonprofits.

Main Responsibilities
  • Supporting clients through initial implementation and platform adoption
  • Reviewing & scoping support tickets
  • Assessing client requests to appropriately scope next steps
  • Analyzing client business rules and aligning them with baseline configuration options
  • Solutioning client implementations based on client needs and platform architecture
  • Scheduling and facilitating client meetings for site configuration and delivery
  • Managing and tracking progress on client deliverables
  • Reviewing client sites and usage metrics to proactively identify issues
  • Working with client staff to encourage platform adoption and usage
  • Reviewing and responding to support tickets and other client correspondence
  • Partnering with engineers to address client issues and verify solutions
  • Analyzing data discrepancies and logic implementation
  • Collaborating with data engineers on business rules and logic implementation
  • Identifying opportunities to expand client subscriptions to meet additional data needs
  • Surfacing client feedback and needs to product management
  • Educating clients on product usage and best practices
Requirements
  • Preferably 2-4 years of client-facing business analyst and/or technical project management experience
  • Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity
  • Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM
Key Skills
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Experience with Tableau or Microsoft Power BI
  • Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries
  • Experience with data governance and business intelligence & analytics

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