Enterprise Client Manager

4 days ago


Makati City, National Capital Region, Philippines JKILC Full time

Company Profile:

JKILC is a forward-thinking IT software company founded in 2008. We have been driving innovation in talent management systems, offering businesses a comprehensive solution to manage HR-related data efficiently.


Job Role:

  • Title: Customer Success Manager
  • Industry: IT Company
  • Work Schedule: Weekends Off (8:00 AM - 5:00 PM)
  • Salary: Php 30,000 - Php40,000 (Negotiable depending on years of working experience)
  • Work Set Up: Hybrid Set Up


Key Accountabilities:

  1. New client integration for streamlined sales and deployment processes
  2. Platform configuration and adjustment based on customer requirements
  3. Guidance on product capabilities and best practices
  4. Development and execution of implementation plans
  5. Central point of contact for customer concerns and queries
  6. Active monitoring of client engagement and prompt identification of potential implementation challenges
  7. Regular checks to ensure users are maximizing the platform's potential
  8. Collaboration with clients to address technical issues and recommend best practices
  9. Documenting client concerns and referring complex matters to the product or technical support teams when necessary
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