Manager of Exceptional Teams

2 days ago


BGC, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are committed to excellence in customer service and seek a skilled Manager of Exceptional Teams to lead our team.

About the Role

We are looking for a seasoned Team Leader who has a proven track record of effectively managing teams in the BPO/BPM industry. The ideal candidate will have a minimum of 4 years of experience in customer service and at least 3 years of experience as a Team Leader, with a strong background in handling voice or inbound calls.

The successful candidate will be responsible for:

  • Effectively managing resources, including tasks such as resource planning, career planning, performance management, and attrition management.
  • Couching and developing team members, helping to bridge knowledge gaps and overcome skill and willingness issues.
  • Handling user and customer escalations, formulating actions to resolve concerns, and taking ownership until resolution.
  • Formulating and executing internal and external governance regularly.
  • Effectively handling client escalations and formulating actions to resolve concerns.
  • Working with Operations Managers to obtain necessary resources, such as training and support, for the team's requirements.

In this role, you will have the opportunity to grow your career and develop your skills, with outstanding career development opportunities available.

We offer a comprehensive benefits package, including HMO for employee and two dependents, quarterly performance bonus, and 24 leaves annually.

Requirements

To be considered for this role, you must have:

  • A minimum of 4 years of experience in customer service in the BPO/BPM industry.
  • At least 3 years of experience as a Team Leader, with a strong background in handling voice or inbound calls.
  • A Bachelor's degree in any course.
  • Willingness to work in rotational shifts.

If you are a motivated and experienced Team Leader looking for a new challenge, please apply now.


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