Senior Tax Manager

10 hours ago


Pasig, National Capital Region, Philippines beBeeTax Full time ₱1,500,000 - ₱2,500,000
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients.

The ideal candidate will be a highly motivated individual with excellent communication skills who can lead a team of tax customer service agents.

This management-level position requires prior experience in tax accounting and management, as well as strong supervisory skills.

Key Responsibilities
  • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
  • Coach and develop reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
Candidate Qualifications

A minimum of 3 years of total call center experience or 1 year of call center management experience is required.

The ideal candidate must have exceptional interpersonal and communication skills, strong supervisory experience, and advanced knowledge of Microsoft Office.

A degree in any field and relevant work experience are preferred.

Benefits and Incentives

MCI offers a competitive compensation package including a salary range, plus benefits and incentives such as HMO coverage, meal allowances, career growth opportunities, and more.



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