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Network Support Engineer

2 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time
Network Operations Specialist

As a Network Operations Specialist at CallTek, you will play a crucial role in ensuring the smooth operation of our network infrastructure. Your primary responsibilities will include monitoring and maintaining network performance, troubleshooting complex issues, and collaborating with internal teams to resolve technical issues efficiently and effectively.

Responsibilities:
  1. Monitor and maintain network performance to ensure optimal service delivery.
  2. Troubleshoot and diagnose complex network-related issues, escalating them to Tier 3 agents when necessary.
  3. Collaborate with internal teams to resolve technical issues efficiently and effectively.
  4. Develop and deliver training programs for Tier 1 agents to enhance their skills and knowledge.
  5. Stay up-to-date with industry trends, best practices, and new technologies to continually improve services.

Requirements:

  • Excellent English communication skills (written and oral).
  • Bachelor's degree or equivalent work experience in networking.
  • 3+ years of experience in technical support and/or customer service.
  • Ability to maintain regular attendance, punctuality, and professionalism.
  • Dedication to performing duties with high attention to detail and accuracy.
  • Experience with troubleshooting, documenting network-related problems, and quality assurance.
  • CCENT, CCNA, CCNP, Network+, etc.