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Resort Leisure Coordinator

2 weeks ago

Taguig, National Capital Region, Philippines Travellers International Hotel Group Full time

Job Summary

The Recreation Supervisor is responsible for managing the hotel's recreational facilities and activities, ensuring an exceptional guest experience through well-organized and engaging programs.

Responsibilities

Guest Relations & First Impressions:

  • Develop and implement strategies to welcome guests and ensure a positive experience from the start.
  • Collaborate with colleagues to promote and upsell hotel amenities and services, enhancing guest satisfaction and revenue.
  • Respond to guest complaints in a professional and confident manner, coordinating with the Guest Service Assistant Manager on issues and resolutions.

Facility Cleanliness & Maintenance:

  • Oversee the cleanliness and upkeep of all guest areas, including the gym, changing areas, pool shower areas, and lockers, maintaining high standards of hygiene.
  • Conduct regular inspections of gym equipment, ensuring that all items are clean, well-maintained, and functioning properly.
  • Identify and mitigate potential risks in each area to ensure safety and compliance with health and safety regulations.

Other Tasks:

  • Foster a culture of excellence and adhere to company policies and procedures in daily operations.
  • Demonstrate a high standard of appearance and hygiene at all times, reflecting positively on the company.
  • Participate in meetings, training activities, and courses to stay informed on industry best practices and enhance operational efficiency.
  • Assume additional responsibilities as assigned to support the smooth operation of the Housekeeping department and deliver exceptional service.

Requirements

  • Bachelor's degree in a relevant field.
  • At least two to three years of relevant work experience.
  • Excellent customer service skills, with the ability to interact with guests and colleagues in a professional manner.
  • Strong teamwork and relationship-building skills, with the ability to collaborate with peers and superiors.
  • Highly organized and focused, with strong analytical and problem-solving abilities.
  • Effective leadership qualities, with the ability to delegate tasks, motivate, influence, and develop team members.