Quality Assurance Leader
2 weeks ago
We are seeking a seasoned Quality Director to join our team at TASQ Staffing Solutions. As a key member of our organization, you will be responsible for overseeing the quality framework development for new operations and ensuring compliance with industry standards.
About the Role
- Develop and implement quality frameworks for new operations
- Ensure compliance with industry standards (ISO 9001 & SSAE 18)
- Conduct new transition health checks
- Drive org-level quality initiatives such as quality trainings and performance improvement projects
Requirements
- Candidate must possess at least a Bachelor's/College Degree or equivalent
- 15 years minimum overall work experience
- 10 years minimum BPO experience
- 10 years minimum quality experience
- Applicants must be willing to work in a midshift schedule
- Six Sigma Blackbelt Certification is required
Competencies/Skills Required
- Quality methodologies in BPO
- Six Sigma Blackbelt trained/certified
- Excellent client management and presentation skills
Benefits
- HMO for Employee and 2 Free Dependents on Day 1
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
The estimated salary range for this position is $60,000 - $80,000 per year, based on the location and industry standards.
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