Senior Process Excellence Manager

2 weeks ago


Taguig, National Capital Region, Philippines GCash Full time
Job Summary

We are seeking a highly skilled and experienced Senior Process Excellence Manager to join our team at GCash. As a key member of our operations team, you will be responsible for leading process improvements and establishing policies that drive operational efficiency and customer satisfaction.

About the Role
  • Lead process design and improvement initiatives to enable straight-through processing and minimize customer impact.
  • Apply Design Thinking principles and Agile methodologies to identify user-centered solutions and iterate on process improvements.
  • Develop strategies for process analytics and monitoring using process mining tools to gain insights into current state processes and track performance metrics.
  • Champion change management efforts to ensure smooth adoption of new processes, technologies, and methodologies.
Requirements
  • Bachelor's degree in Technology, Operations Management, Customer Experience, or a related field.
  • 8-10 years of experience in process management, operations management, or IT service management, with at least 3-5 years in a senior or leadership role.
  • Proven experience in applying Lean, Six Sigma (Black Belt/Green Belt), Agile, and Design Thinking methodologies to drive operational improvements.
  • Familiarity with process mining tools and experience implementing Automation solutions.


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