Support Advocate

1 day ago

Pasig, National Capital Region, Philippines beBee Careers Full time $25,000 - $40,000
Customer Support Specialist is a key role at our organization, and we are seeking a professional to join our team.

This position involves providing customer support for a premium home appliance warranty program. The ideal candidate will have a strong focus on customer support, with experience in resolving issues and delivering friendly solutions.

The main responsibilities of this role include:
  • Following up with customers and contractors to ensure that customer service issues are resolved.
  • Discussing covered and non-covered items on calls, including out-of-pocket costs.
  • Sending emails and collaborating with departments for customer support.
  • Managing recalls and open dispatch tickets.
  • Responding to customer emails and phone calls, including attempts to retain dissatisfied customers.


In addition to the above responsibilities, the successful candidate will also be required to:
  • Serve as the initial point of contact for the Home Warranty Campaign.
  • Answer customer questions about coverage limits and account changes.
  • Process billing inquiries and payments.
  • Handle pre-appointment work orders.


We are looking for candidates who possess the following skills and qualifications:
  • A high school diploma or equivalent.
  • At least 1+ year of experience in a call center or customer support role.
  • Strong English communication skills.
  • A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.
  • A willingness to work onsite.


We offer a range of benefits to our employees, including:
  • Competitive salary.
  • Medical and dental insurance.
  • Group life insurance.
  • Paid time off (PTO).
  • Outstanding career growth opportunities.
  • A fun, innovative, and energetic team culture.
  • Skills and leadership development to help you reach your full potential.


We are committed to making lives better for our employees, clients, and their customers. Our core values shape everything we do, including:
  • Caring for our customers.
  • Taking personal responsibility.
  • Embracing feedback and growth.
  • Being passionate and driven.
  • Fostering a positive and healthy workplace.


Our mission is simple: we aim to make a positive impact on people's lives through our work.

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