Healthcare Operations Specialist

3 days ago


Taguig, National Capital Region, Philippines Cognizant Full time
Job Summary:
We are seeking a dedicated and results-driven Cognizant employee to fill the role of Process Specialist in our Healthcare Call Center. As a key member of our team, you will be responsible for providing exceptional customer service by addressing inquiries and resolving issues efficiently.

Responsibilities:
  • Oversee daily operations to ensure smooth workflow.
  • Utilize IVR systems to streamline call handling.
  • Monitor and analyze call center metrics to identify areas for improvement.
  • Implement process improvements to enhance service delivery.
  • Collaborate with team members to develop and refine call center protocols.
  • Ensure compliance with healthcare regulations and company policies.
  • Train and mentor new employees.


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