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Career Opportunities

2 weeks ago

Quezon City, National Capital Region, Philippines Caldwell Full time

At Caldwell, we offer a dynamic work environment that fosters growth and development. As a customer service representative, you will play a vital role in delivering exceptional experiences to our clients.

About Caldwell

We are a leading company committed to excellence in customer service. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients.

Salary and Benefits

We offer a competitive salary package that includes a range of benefits to support your well-being and career growth. These include:

  • Competitive Salary
  • Opportunity for rapid career growth for top performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life Insurance for Qualified Staff
Job Responsibilities

Your key responsibilities as a customer service representative will include:

  • Following standard operations and procedures
  • Recognizing and escalating priority problems in accordance with Client standards
  • Ensuring one call resolution prioritizing customer satisfaction
  • Performing basic troubleshooting when necessary
Qualifications

To be successful in this role, you will need to possess the following qualifications:

  • With or without BPO experience
  • At least High School Graduate (Old curriculum) / ALS Graduate
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work