Customer Outreach Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $7,200 - $7,800
Job Role

The primary objective of this role is to establish contact with potential customers through outbound calls, gather vital information, qualify leads, and generate opportunities for the sales team.

Key Responsibilities
  • Outbound Calling
    • Initiate phone conversations with prospects to introduce products or services, foster interest, and assess their potential as leads
    • Qualify prospects based on predetermined criteria to determine if they align with the company's offerings
    • Maintain a professional demeanor while addressing objections and responding to initial inquiries/li>
  • Lead Generation and Qualification
    • Conduct research to identify new target markets using various online sources, directories, and social media platforms
    • Compile and maintain an accurate database of qualified leads for the sales team, ensuring all information is up-to-date
    • Segment leads according to industry, company size, location, and other relevant factors to optimize outreach efforts/li>
  • CRM and Data Management
    • Record lead interactions, call outcomes, and key details in the CRM system, ensuring comprehensive and accurate documentation
    • Regularly update the lead database and ensure data quality by removing duplicates, correcting errors, and adding new data as required
  • Collaboration with Sales and Marketing
    • Collaborate with the sales team to identify target markets and strategize on outreach methods
    • Work with the marketing team to develop tailored scripts and campaigns for various lead segments
    • Provide feedback on successful conversion patterns to improve future lead-generation efforts
Required Skills and Qualifications
  • Experience in telemarketing, outbound sales, or lead generation
  • Strong communication and persuasion skills
  • Familiarity with CRM software (e.g., Salesforce) and proficiency in Microsoft Office
  • Ability to conduct thorough research and identify key decision-makers within companies
  • Excellent data entry skills with attention to accuracy and detail

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