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Customer Support Representative

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time

Job Overview

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KMC Solutions seeks a skilled Customer Support Advocate to join our award-winning team. As a critical member of our customer-facing unit, you will provide exceptional service to our global customers via various channels.

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About the Role

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This position requires a candidate who is passionate about delivering high-quality support and can adapt to a dynamic environment. You will work closely with cross-functional teams to ensure seamless customer interactions and resolve issues efficiently.

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Key Responsibilities

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  • Provide exceptional customer service through phone, email, chat, SMS, or social media interactions.">
  • Collaborate with Technology, Product, and Site teams to gather customer feedback and implement improvements.">
  • Demonstrate a deep understanding of our customer base and maintain a consistent company tone in all interactions.">
  • Respond promptly to customer inquiries regarding order updates, product requests, and issue resolution.">
  • Develop unparalleled product knowledge and offer expert style advice to customers.">
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Requirements

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  • Excellent verbal and written communication skills.">
  • A customer-first mindset with an empathetic approach to problem-solving.">
  • Adaptability to changing schedules and company needs.">
  • A can-do attitude with enthusiasm for working every day.">
  • Professionalism, personability, and willingness to adapt to change.">
  • A creative mind for memorable customer service experiences.">
  • Commitment to providing outstanding white glove customer service.">
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About Us

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KMC Solutions values innovation, collaboration, and customer satisfaction. We are committed to creating a positive work environment that fosters growth and development.