Customer Support Representative
3 days ago
Job Overview
We are seeking a highly skilled and dedicated professional to join our team as a Customer Support Representative. As a key point of contact for customers in online platforms, you will be responsible for resolving inquiries promptly and efficiently.
Main Responsibilities:
- First Point of Contact: You will be the initial point of contact for customers in online platforms, providing timely and effective support to address their concerns.
- Inquiry Resolution: You will be responsible for resolving customer inquiries properly and in a timely manner, escalating issues as needed to ensure seamless customer experience.
- Brand Ambassador: You will serve as the brand ambassador of our company, representing our values and mission to our customers.
Requirements:
- Call Center Experience: At least 2-3 years of call center experience is required to succeed in this role.
- Schedule Flexibility: Amenable to work in a shifting schedule to meet business needs.
- Face-to-Face Interviews: Able to attend face-to-face interviews upon request.
- On-Site Training: Able to be trained on-site to ensure a smooth transition into the role.
What We Offer:
- HMO Coverage: HMO coverage with 2 dependents.
- Retirement Plan: A retirement plan to secure your future.
- Medical Reimbursement: Medical reimbursement to cover your healthcare expenses.
- Insurance Coverage: Comprehensive insurance coverage to protect you and your loved ones.
- Leave Credits: 30 leave credits per year to recharge and refresh.
About Us
J-K Network Services is a leading BPO company that has been serving business and institutional clients across various markets for over 30 years. Our hybrid work set-up offers a unique opportunity for professionals to balance their work and personal life while developing valuable skills and experience.
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