Customer Service Representative for Delinquent Accounts

1 week ago

Cebu City, Central Visayas, Philippines beBeeCollections Full time ₱35,000 - ₱40,000

We are seeking a skilled Customer Service Representative to manage delinquent accounts and secure payments from customers.

Job Description:

This is a customer-facing role that requires strong communication and negotiation skills. As a Customer Service Representative, you will proactively contact customers via phone or email to resolve past-due accounts and negotiate payment plans or full settlements.

Required Skills and Qualifications:
  • Minimum 3-5 years of collections experience with no more than a 3-month gap in recent employment.
  • 1 year of remote work experience in previous employment.
  • Experience managing 120+ days delinquent accounts and BPO experience.
  • Demonstrated strong negotiation and problem-solving skills.
  • Excellent communication skills, with proficiency in English, both verbal and written.
Benefits:
  • Competitive salary package.
  • Night differential pay to maximize your earnings.
  • HMO coverage with free dependent upon regularization.
  • Permanent Work-from-Home arrangement.
Others:

In this role, you will be responsible for updating customer accounts accurately using CRM tools, following established guidelines to recommend appropriate collection remedies, explaining delinquency consequences, and developing repayment schedules. You will also handle customer payment inquiries and resolve issues independently, organize workflow and schedule follow-ups effectively, and maintain accurate account records for resolution tracking.

We offer unlimited upskilling opportunities through our training programs and a diverse and supportive work environment. If you have a passion for delivering exceptional customer service and a proven track record in collections, we encourage you to apply for this exciting opportunity.

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