Technical Operations Supervisor

6 days ago


Pasig, National Capital Region, Philippines Inspiro Full time
Key Responsibilities:

The IT Site Support Supervisor will be responsible for leading a team of technical specialists to provide technical support and assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals. This includes developing and establishing S.M.A.R.T goals, objectives, and specific procedures to ensure that tickets handled are completed properly, on-time, and within the Service Level Agreement (SLA).

The supervisor will also direct, coordinate, and monitor work activities of team members to ensure that the Company's standards are met. Additionally, they will make decisions in a timely manner and according to approved level of authority.

Responsibilities:

  • Lead a team of technical specialists to provide technical support and assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals
  • Develop and establish S.M.A.R.T goals, objectives, and specific procedures
  • Direct, coordinate, and monitor work activities of team members
  • Makes decisions in a timely manner and according to approved level of authority

Requirements:

  • At least 3 years' work experience in Technical Support Field in a BPO setting
  • At least 1 year experience in a supervisor role
  • Strong understanding of technical support, ticketing systems, and typical corporate IT client end-user requirements
  • Proficient in internet usage, Microsoft Office products, various Operating Systems, and other productivity tools


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