Computer Systems Engineer

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $50,000
IT Support Specialist Role Overview

The company seeks a skilled IT engineer to join the global IT team as an IT support specialist.

This position plays a vital role in ensuring employees receive timely technical support and resources. The individual will collaborate with the finance team to deliver high-quality services.

Responsibilities:

  • Provide prompt and effective resolution for customers' computer and application issues, acting as the primary point of contact for technical assistance.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements (SLAs).
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Collaborate closely with the finance team to maintain and enhance vendor payment processes.
  • Ensure adherence to and enforcement of internal policies for patch management and other critical IT procedures.
  • Work collaboratively with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset.
  • Develop and maintain technical documentation and knowledge base articles to be shared across the organization.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
  • Pursue continuous personal and professional development opportunities.

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