Customer Service Representative- Financial Operations
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Gratitude Philippines. As a key member of our operations team, you will be responsible for managing customer interactions and ensuring seamless service delivery.
About the JobThis role offers an attractive salary range of PHP 32,000 - PHP 40,000 per month, depending on experience.
Key Responsibilities- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Maintain accurate records of customer interactions and update information in our database.
- Accounting or Finance degree (Bachelor's or Master's) from a recognized university.
- A minimum of 6 months of experience in Accounts Receivable, Collections, Account Reconciliation, Banking, Payment Allocation, or Credit Hold.
- Excellent communication skills (A2 level or higher).
- Good analytical and problem-solving skills.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
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