Expert Network Solutions Professional

1 day ago

Davao City, Davao, Philippines beBeeEngineering Full time $80,000 - $100,000
Network Solutions Expert

About Us:

We provide a global SaaS platform for network, voice services, and IT security solutions.

Our platform helps corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

We have revolutionized the IT industry by tackling the problems our competitors create.

In recognition for our unprecedented innovation and dedication, we have been awarded several prestigious awards.

We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Your New Role

We are seeking an expert in network solutions to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Mandarin fluency is required.

Key Responsibilities

  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Why Choose Us

You'll have the opportunity to shape the future of business communication at a high-growth company that values innovative spirit and strategic thinking. We celebrate bold ideas and offer room to grow, flexible time off, and fun events at cool locations.

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