Chief Retail Operations Director

2 days ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Job Overview

The General Manager for Mall Operations is responsible for the strategic leadership, operational excellence, and financial performance of the mall. This role oversees all aspects of day-to-day operations, including tenant management, customer experience, leasing support, facilities and security, marketing initiatives, and profitability.

Key Responsibilities
  • Strategic Leadership: Develop and implement the mall's operational strategy in line with corporate objectives.
  • Performance Monitoring: Monitor and evaluate performance metrics to ensure continuous improvement and operational efficiency.
  • Cross-functional Leadership: Lead cross-functional teams (security, housekeeping, engineering, leasing support, admin).
  • Tenant Relations & Leasing Support: Build and maintain strong relationships with tenants to ensure high retention and satisfaction; collaborate with the Leasing team to support tenant sourcing, onboarding, and renewals.
  • Facility & Property Management: Ensure the upkeep and safety of the property, coordinating with engineering and maintenance teams; oversee preventive maintenance, asset management, and emergency protocols.
  • Customer Experience & Marketing: Ensure excellent customer service and visitor experience across all mall touchpoints; coordinate with Marketing to plan and execute mall events, promotions, and seasonal campaigns.
Requirements
  • Bachelor's degree in Business Administration, Real Estate Management, Hospitality, or related field (Master's degree is an advantage).
  • At least 8–10 years of progressive experience in mall or property management, with 3+ years in a senior leadership role.
  • Strong knowledge of retail operations, property management, and facilities maintenance.
  • Excellent leadership, interpersonal, and stakeholder management skills.
  • Proven track record in budgeting, cost control, and driving profitability.
About the Role

This is an opportunity to take on a challenging and rewarding leadership position in a fast-paced environment. The successful candidate will be responsible for ensuring the smooth operation of the mall, while also driving business growth and profitability.

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