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Project Operations Coordinator

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Stratpoint Technologies Inc. Full time
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About Us

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We're Stratpoint Technologies Inc., a trusted leader in the tech industry. Our expertise spans multiple domains, including Agile Software Development, Quality Assurance, Cloud Consulting and Managed Services, Data Engineering and Analytics, and Artificial Intelligence and Machine Learning.

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Our Mission

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We aim to harness technology to create meaningful experiences, empower businesses, and positively impact communities.

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The Role

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This IT/Project Coordinator position requires someone who can oversee IT service coordination, document processes, communicate with stakeholders, and identify areas for improvement.

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Your Key Responsibilities

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  • You will manage IT support operations, focusing on smooth laptop deployment, mobile device management, and asset tracking.">
  • Optimize IT service workflows by streamlining ticketing systems, escalating issues, and monitoring performance.">
  • Ensure that IT policies and documentation align with best practices and security standards.">
  • You will work on various IT projects, such as Unified Endpoint Management, endpoint security, and firewall upgrades.">
  • Bridge the gap between IT and stakeholders by facilitating open and proactive communication.">
  • You will collaborate with the IT team to ensure efficient task execution and service delivery.">
  • Continuously improve processes by identifying areas of enhancement with your IT admin and engineer colleagues.">
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About You

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  • ">
  • Gain valuable experience in IT support, especially in service desks, system administration, or IT operations.">
  • Become proficient in managing IT assets, handling laptops, mobile devices, and software licenses.">
  • Develop knowledge of Google Workspace administration, user provisioning, security policies, and access management.">
  • Get hands-on experience with IT service coordination, helpdesk operations, or ITSM tools like ServiceNow and Jira Service Desk.">
  • Promote effective communication and collaboration within the IT team and with external stakeholders.">
  • Excel in process-oriented tasks, with expertise in workflow optimization and documentation.">
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Nice to Have:

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  • Expertise in Unified Endpoint Management solutions.">
  • Understand endpoint security solutions, including EDR, antivirus, and device compliance policies.">
  • Familiarize yourself with firewall management and network security.">
  • Certifications in ITIL, CBAP, Google Workspace Admin, or IT security would be beneficial.">