Support Operations Specialist

6 days ago


Manila, National Capital Region, Philippines Cooee Inc Full time

Cooee Inc. is seeking a Support Operations Specialist to join our dynamic team. As a key contributor to our customer experience, you will be responsible for managing orders, addressing queries, and coordinating with internal teams to deliver seamless operations.

About the Role:

  • Respond to and process customer inquiries and orders received through various channels.
  • Manage and maintain customer account databases, ensuring accuracy and completeness.
  • Provide internal support to employees, sales representatives, and agents, fostering collaboration and teamwork.
  • Maintain expert knowledge of products and services offered by Cooee Inc., staying up-to-date on the latest developments and trends.
  • Promote Cooee Inc. and its products, identifying opportunities to drive sales growth and enhance customer engagement.

Key Responsibilities:

  1. Respond to customer inquiries and resolve issues promptly and efficiently.
  2. Manage and maintain accurate customer account databases, including MYOB and other relevant systems.
  3. Collaborate with internal teams to ensure seamless order fulfillment and minimize errors.
  4. Develop and maintain expert knowledge of products and services offered by Cooee Inc.
  5. Promote Cooee Inc. and its products, driving sales growth and maximizing revenue.


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