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IT Service Management Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Brixio Full time
Job Description

We are seeking a highly skilled IT Service Management Specialist to join our team at Brixio. As a key member of our operations team, you will be responsible for designing, implementing, and optimizing Jira-based ITSM solutions to ensure seamless workflows, automation, and integrations across our cloud environments.

The ideal candidate will have expertise in ITSM frameworks (ITIL, Incident/Change/Problem Management) and experience with Jira administration and customization (JSM & Cloud). Additionally, they will possess strong knowledge of scripting languages (Groovy, JavaScript) and REST APIs, as well as experience integrating Jira with cloud platforms (AWS, Azure, GCP).

Key Responsibilities
  1. Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.
  2. Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.
  3. Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.
  4. Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools.
  5. Provide technical expertise and guidance on best practices for ITIL-compliant service management.
  6. Troubleshoot system issues, monitor performance, and implement improvements.