ERP Support Specialist

4 days ago


Manila, National Capital Region, Philippines Tyler Technologies Full time
Job Description

We are seeking a highly motivated and tech-savvy individual to join our team as an ERP Support Specialist. As a key member of our support team, you will be responsible for providing consultative support to our clients nationwide in the operation and understanding of our ERP Pro software.

About the Role
  • You will work closely with our clients to identify and resolve technical issues related to our utility billing and citizen services products.
  • You will provide basic-level software support, including troubleshooting and resolving client inquiries and problems.
  • You will analyze data reports, forms, and web technologies commensurate with your level of training and understanding.
  • You will determine whether to resolve issues personally or refer to a more experienced team member.

Responsibilities:

  1. Provide inbound support to resolve client inquiries and problems.
  2. Analyze data reports, forms, and web technologies commensurate with level of training and understanding.
  3. Determine whether to resolve issues personally or refer to a more experienced team member.
  4. Responsible communication with all parties involved in issue resolution to meet and manage client expectations.
  5. Use Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
  6. May assist with writing estimates for software modification specifications and documentation of support processes.
  7. May submit client issues to the development team for resolution as needed.
  8. Perform Quality Assurance testing for software module upgrades/changes. Analyze results to ensure that software performs as required.
  9. May create or enhance documentation throughout the support process.
  10. Commit to expanding technological skills and knowledge of Tyler products.
  11. Awareness of and adherence to Company policies as outlined in the Employee Handbook.


  • Manila, National Capital Region, Philippines Ll Oefentherapie Full time

    Become an integral part of Oracle NetSuite's Support Organization as an ERP Support Specialist. Your primary focus will be on resolving technical issues and providing exceptional customer service to ensure maximum satisfaction.The CSADP equips entry-level candidates with the skills and knowledge required to excel as an Associate Technical Support Engineer...


  • Manila, National Capital Region, Philippines Wee Community Developers, Inc. Full time

    Job SummaryWee Community Developers, Inc. is seeking a highly skilled ERP Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support and maintenance services for our enterprise resource planning (ERP) system.


  • Manila, National Capital Region, Philippines SAP Philippines, Inc. Full time

    Job DescriptionWe are seeking an ERP Specialist to join our team. As an ERP Specialist, you will be responsible for implementing, configuring, and supporting SAP's enterprise resource planning system. This role requires strong technical skills, excellent communication skills, and the ability to work collaboratively as part of a team.Your primary...

  • ERP Support Specialist

    20 hours ago


    Manila, National Capital Region, Philippines Melco Resorts Leisure (PHP) Corporation Full time

    Job DescriptionMelco Resorts Leisure (PHP) Corporation has an exciting opportunity for a Senior Analyst, ERP Systems to join our team!This role involves providing system support to business users on ERP application systems, maintaining and ensuring all various application systems are operating stably and reliably and meeting user's operation needs.The...


  • Manila, National Capital Region, Philippines Tyler Technologies Full time

    ERP Property Tax SpecialistWe are looking for a detail-oriented and tech-savvy individual to serve as an ERP property tax specialist. In this role, you will work closely with municipalities nationwide to provide support and guidance on the operation and understanding of our ERP Pro software.As an ERP property tax specialist, you will be responsible for...


  • Manila, National Capital Region, Philippines Blaseek Full time

    Job Summary:The ERP Application Specialist (AX12) will be responsible for the administration, maintenance, and optimization of the AX12 ERP system. This role involves configuring, troubleshooting, and enhancing the system to meet the organization's needs. The specialist will work closely with business units, providing technical support, ensuring smooth...


  • Manila, National Capital Region, Philippines Blaseek Full time

    Job Summary:The ERP Application Specialist (AX12) will be responsible for the administration, maintenance, and optimization of the AX12 ERP system. This role involves configuring, troubleshooting, and enhancing the system to meet the organization's needs. The specialist will work closely with business units, providing technical support, ensuring smooth...


  • Manila, National Capital Region, Philippines 24-7 INTOUCH PH INC. Full time

    At 24-7 INTOUCH PH INC., we are seeking a highly skilled ERP Specialist to join our team. As an ERP Specialist, you will be responsible for customizing and configuring the Microsoft Dynamics 365 Business Central system, with a primary emphasis on Finance, Sales, Warehouse Management, and Customer Service modules.Key ResponsibilitiesImplement security...


  • Manila, National Capital Region, Philippines Megaworld Corporation Full time

    About the RoleMegaworld Corporation is seeking an experienced ERP System Implementation Specialist to join our team. In this role, you will play a crucial part in the development, analysis, and maintenance of workflow and procedures within divisions using SAP ERP.Key responsibilities will include:Assisting in the design, development, and testing of new...


  • Manila, National Capital Region, Philippines Wee Community Developers, Inc. Full time

    About the RoleWee Community Developers, Inc. is seeking a highly skilled ERP Software Support Analyst to join our team.Job SummaryThe successful candidate will be responsible for providing top-notch support and maintenance services for our enterprise software systems.Key Responsibilities:Monitor and respond to open tickets submitted through our incident...


  • Manila, National Capital Region, Philippines Meralco Industrial Engineering Services Corporation Full time

    **Job Description**The ERP Implementation Specialist will support the FPSPM Head in reviewing, streamlining and implementing finance policies, processes and procedures. The successful candidate will also provide assistance in ad hoc activities and generate special tables and reports from SAP.Handles SAP applications controls, access, master data and data...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job DescriptionWe are seeking a highly skilled ERP Test Management & QA Specialist to lead our quality assurance efforts for a high-impact ERP project. This role involves developing, implementing, and overseeing a comprehensive testing strategy to ensure the application meets all functional and non-functional requirements.The specialist will be responsible...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Our TeamAs an ERP Test Management & QA Specialist, you will be working with a talented team of professionals who are passionate about delivering high-quality solutions. Our team values collaboration, innovation, and continuous improvement.The successful candidate will be responsible for developing and executing manual and automated test scripts to validate...


  • Manila, National Capital Region, Philippines Sinch Full time

    Sinch is a global leader in customer communications, seeking a skilled Technical Support Specialist to join their team. This role involves providing exceptional support for integration products, ensuring seamless interactions between various systems.The ideal candidate will possess in-depth knowledge of current and future integrations, specializing in CRM...

  • ERP Software Tester

    4 days ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About UsGlobal Process Manager Inc. is a leading provider of ERP solutions. We are committed to delivering high-quality solutions that meet our customers' needs. As an ERP Test Management & QA Specialist, you will play a critical role in ensuring the quality of our solutions.The successful candidate will have a strong understanding of ERP systems and their...

  • ERP Systems Manager

    7 days ago


    Manila, National Capital Region, Philippines K.U.S Structural Components, Inc. Full time

    About the JobK.U.S Structural Components, Inc. seeks an experienced NetSuite Implementation Specialist to oversee the successful implementation and customization of our Oracle NetSuite ERP system.Responsibilities:Ensure seamless integration of the Oracle NetSuite ERP system with existing business processes.Develop and implement effective strategies for...


  • Manila, National Capital Region, Philippines Nityo Infotech Full time

    Position: ERP/POS Application SupportLocation: Manila (Remote)Work Hours: 9am - 6pm, Monday to FridayExperience Level: 4-6 years in a support roleCompensation: PHP 49,000 monthlyKey Skills: -- SQL Server (2005/2008/2010/2012), PL-SQL-- Retail/POS/ERP functional knowledge-- Strong database understanding and internet savvy-- Skilled in solutioning, issue...


  • Manila, National Capital Region, Philippines Goldilocks Bakeshop Inc. Full time

    About the Role:The SAP SCM Lead plays a critical role in driving business growth by optimizing supply chain operations. The ideal candidate will have a strong background in supply chain management and experience with SAP ERP.The incumbent will be responsible for developing and implementing SAP Supply Chain Management strategies to enhance operational...


  • Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

    Sysgen RPO, Inc. invites applications for a Technical Specialist position in System Server and ERP.This permanent role involves providing technical support to system users, collaborating with supervisors to implement system changes, and ensuring efficient system operation.The selected candidate will work closely with the team to resolve user issues, optimize...


  • Manila, National Capital Region, Philippines DynamIQ Enterprise Solution Inc. Full time

    Position OverviewWe are looking for an experienced ERP Sales Representative to join our team at DynamIQ Enterprise Solution Inc. The successful candidate will have a proven track record in sales and a strong understanding of ERP products and servicesAbout the Job:Sell ERP products and services to prospective clientsDevelop and execute targeted sales...