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BPO Operations Expert

1 week ago

Manila, National Capital Region, Philippines Emma – The Sleep Company Full time

About Emma - The Sleep Company

We develop the best sleep comfort products that empower our customers to awaken their best every day. Our diverse perspectives enrich our workplace culture.

As BPO Operations Expert, you will lead work teams, manage vendor relationships, and drive performance improvements.

Key Responsibilities:

  • Lead Work Teams: Foster a collaborative environment and motivate team members to achieve shared goals.
  • Manage Vendor Relationships: Negotiate contracts, monitor performance, and resolve issues with external partners.
  • Drive Performance Improvements: Analyze data, identify areas for improvement, and implement changes to boost efficiency.
  • Collaborate with Stakeholders: Work closely with internal departments and external partners to ensure seamless operations and communication.