Remote Senior Operations Specialist

6 days ago


Manila, National Capital Region, Philippines Limitlessli Full time

Limitlessli is recruiting a Remote Senior Operations Manager to lead our MDS Reimbursement process, ensuring seamless operational execution and maintaining strict compliance with industry standards.

Job Overview:

This leadership role involves managing a team, developing strategies to optimize operational systems, and fostering strong relationships with clients. As a remote position, you will have the flexibility to work from home and collaborate with an international team.

Key Responsibilities:
  • MDS Reimbursement Process Management:
    • Develop and implement efficient processes to ensure accurate and timely completion of MDS assessments for reimbursement purposes.
    • Monitor reimbursement trends and identify opportunities for improvement in revenue cycle management.
  • Team Leadership:
    • Supervise, coach, and mentor a team of professionals, providing ongoing training to ensure high standards in job performance.
    • Perform regular quality control assessments, performance evaluations, and monitoring of key performance indicators (KPIs).
  • Operations Optimization:
    • Develop and implement processes that improve overall operational effectiveness, reduce errors, and ensure timely task completion.
    • Monitor and evaluate team performance against KPIs and established targets, driving continuous improvement initiatives.
  • Client Relationship Building:
    • Build and maintain solid relationships with clients, ensuring their satisfaction with services rendered.
    • Manage the day-to-day responsibilities of client relationships, responding to inquiries, addressing concerns, and providing exceptional service.
  • Operational Improvement Initiatives:
    • Identify and implement strategies for improving operational systems, processes, and best practices to streamline workflows and enhance productivity.
    • Evaluate and recommend adjustments to improve internal operations, fostering a culture of continuous improvement.
  • Strategic Objective Formulation:
    • Formulate and execute both short-term and long-term strategic objectives to align with organizational goals.
  • Customer Service Excellence:
    • Identify ways to enhance customer service quality and maintain high levels of client satisfaction.
Requirements:
  • Licensure: Current, active Registered Nurse (RN) license in the United States (USRN preferred).
  • Experience:
    • Minimum of 5 years of experience in healthcare operations, including experience in MDS Reimbursement and/or healthcare reimbursement processes.
  • Skills & Competencies:
    • Strong leadership, organizational, and communication skills.
    • Ability to manage multiple projects and tasks simultaneously with a high level of attention to detail.
    • Excellent interpersonal skills with the ability to build and maintain relationships at all levels.
    • Knowledge of MDS Reimbursement processes and relevant regulatory requirements.
    • Experience in quality control, performance evaluation, and staff development.
  • Education:
    • Bachelor's degree in Nursing, Healthcare Administration, or related field.


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