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Technical Help Desk Engineer
3 weeks ago
The Global IT Service Desk Agent will be responsible for providing exceptional customer service and technical support to CEVA employees. This role will involve handling a high volume of incoming calls, emails, and chat requests, providing solutions to technical issues, and escalating complex problems to senior technicians or specialists.
Your key responsibilities will include:
- Providing technical support and troubleshooting for IT-related issues
- Responding to customer inquiries and resolving their concerns in a timely manner
- Collaborating with internal teams to resolve complex technical issues
Requirements
- Bachelor's degree in Information Technology or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A competitive basic salary
- HMO coverage with 2 free dependents
- 20 annual leaves plus bereavement leave and wedding leave
- Hybrid work arrangement with 3 days onsite and 2 days remote work
- Annual performance reviews with opportunities for salary alignment
- Annual company performance bonus
- Retention bonus
- Retirement fund