Business Application Specialist

3 days ago

Manila, National Capital Region, Philippines Pluxee Philippines Incorporated Full time

The role of Business Application Specialist at Pluxee Philippines Incorporated is to ensure the continuous functionality and reliability of business applications.

This involves troubleshooting, incident resolution, and collaboration with internal teams and third-party vendors to support application stability and performance.

Key Responsibilities:
  • Manage and maintain business applications to ensure optimal performance and minimal downtime.
  • Provide first-level support for application issues, escalating when necessary, and collaborating with software development teams and users to resolve issues.
  • Maintain accurate support logs, document resolutions, and track system issues to ensure timely and efficient resolution.
  • Participate in software testing and validation before deployment and provide regular reports on system performance, issues, and resolutions.
  • Ensure compliance with IT security policies, data regulations, and governance frameworks, and assist in implementing and maintaining IT service management best practices.
  • Support communication with internal teams and users for reported concerns and application updates, and contribute to process improvements and automation of support tasks.

Technical Competencies:

  • Experience in application support, system maintenance, and troubleshooting business core applications.
  • Strong understanding of IT service management frameworks, preferably with ITIL certification.
  • Knowledge of business applications, CRM systems (preferably Salesforce), enterprise software, and experience with SQL databases and scripting.
  • Understanding of system integration, APIs, and application debugging, familiarity with IT ticketing tools like Jira and ServiceNow, and knowledge of cloud-based solutions.
  • Exposure to mobile applications and payment solutions, as well as experience working in multi-cultural and offshore environments.
  • Strong documentation and reporting skills, including process flows and standard operating procedures, and basic knowledge of application security, compliance, and governance frameworks.
  • Ability to learn and adapt to new technologies as required.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications in ITIL or Agile methodologies are an advantage.
  • Proficient in English and Filipino (both written and spoken).
  • At least 2-3 years of experience in application support, system maintenance, or IT service management.
  • Experience working in a multi-cultural and offshore environment.
  • Proven ability to troubleshoot and resolve application issues.

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