Application Specialist

6 days ago

Manila, National Capital Region, Philippines Partners Group Full time

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 152 billion in assets under management and more than 1800 professionals across 21 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

The Business Application Group Operations Enablement chapter's mandate is to build proactive operational capabilities to assure and continuously improve quality and reliability of business operations, define, and execute controls for service transition and deliver enabling experience for users through seamless service and tailored knowledge management.

To support our ongoing efforts, we are currently seeking an Operations Enablement Application Specialist to join our dynamic team in Manila. The team in Manila collaborates globally with the Business Application agile operating model. If you are passionate about people development and technology, with a desire to continuously improve solutions and optimize inefficiencies in operations, then this position may be perfect for you.

Productivity and Quality

  • Ensure smooth business application service operations by resolving issues in a timely manner.
  • Facilitate smooth transition of application features from development to production environments.
  • Actively develop continuous improvement initiatives and optimization of business application service operations.
  • Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
  • Participate in small to mid-sized projects related to operations.
  • Effectively communicate to stakeholders as part of incident/problem management.
  • Proactively establish and maintain good working relationships with business users and platform team members.
  • Increasingly interact with mid-level business leaders to align on their business application priorities related to operations.
  • Engage in onboarding of new joiners and foster collaboration among peers within the team.

Leadership

  • Develop excellent platform and business application know-how.
  • Proactively build up subject matter expertise and identify areas for further self-development.
  • Be a process owner for at least one operational activity in the platform.
  • Manage escalations related to operational topics in the platform.

Compliance

  • Complete all compliance obligations and trainings in a timely manner.
  • Work with the platform to ensure adherence to Partners Group's policies.

What we expect

Preferred skills and experience:

  • Degree in technology, software engineering or related quantitative field
  • 5 years of experience in similar role, preferably in technology and/or financial industry
  • Proficient in working on relational databases (preferably Microsoft SQL Server)
  • Knowledge in cloud services, preferably AWS (certification is a plus)
  • Knowledge in programming languages, Java and Python is a plus
  • Knowledge in Snowflake is a plus
  • Proficiency with collaboration and project tools like Jira, Confluence
  • Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
  • Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
  • Experience with incident and problem management
  • Strong in agile delivery, with release management experience and engineering exposure
  • Accurate, effective, and independent working style
  • Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
  • Ability to work under pressure and confidently interact with business users
  • Excellent communication skills and customer centric approach
  • Very good language skills in English (written/oral)
  • Knowledge about private markets would be an advantage

Candidates that do not fulfil all the preferred skills or experience are still encouraged to apply for the position.

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. We are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

  • Professional, international working environment
  • Challenging, rewarding career within a growing company
  • Collaborative environment, with on-the-job training and mentorship opportunities
  • One-month sabbatical after every five years of service
  • Fun office and team events, including volunteer opportunities to connect with and help our local communities

#LI-Hybrid

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com

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