Quality Assurance Specialist
3 weeks ago
At TASQ Staffing Solutions, we are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the highest quality of service in our contact center.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
Job Description:
We are looking for an individual with excellent communication and feedback skills to work as a QA in our contact center. The ideal candidate should have at least 2 years of college/college graduate level education and a minimum of 2 years of experience as a QA in a contact center environment.
Responsibilities:
- Implement and maintain quality methodologies (e.g., Six Sigma, Lean, Kaizen) to improve processes and customer satisfaction.
- Provide coaching and feedback to agents to enhance their performance and meet quality standards.
- Develop and maintain reports and metrics to track agent performance and quality metrics.
- Collaborate with cross-functional teams to resolve issues and implement improvements.
Requirements:
- Basic understanding of quality methodologies (e.g., Six Sigma, Lean, Kaizen).
- Excellent communication, feedback, and coaching skills.
- Proficient in MS Office applications (e.g., PowerPoint, Excel).
- Willingness to work in shifts.
- Strong oral and written communication and listening skills.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- Professional development opportunities to enhance your skills and career.
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