Client Relationship Manager

4 days ago


Taguig, National Capital Region, Philippines Ninja Van Full time

Ninja Van transforms the logistics landscape with its commitment to innovation and customer satisfaction. As an Account Manager, you will be at the forefront of delivering exceptional experiences for our clients in the Philippines.

Your primary responsibility will be to maintain positive relationships with clients, address their operational needs, and ensure seamless process flow for their parcels.

Main Responsibilities:

  • Manage customer account requirements, including shipment handling, status updates, bookings, pick-ups, and issue resolution.
  • Collaborate with internal teams to align client needs with Ninja Van's resources and services.
  • Continuously improve processes to enhance customer satisfaction and operational efficiency.
  • Monitor shipment performance, analyze data, and manage projects to achieve operational targets.
  • Develop and maintain strong relationships with clients through responsive communication and timely issue resolution.
  • Evaluate and optimize the entire parcel delivery process for clients.


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