Delivery Partner Quality Specialist

5 days ago


Pasig, National Capital Region, Philippines Grab Full time
Company Overview
Globally, Grab is a leading superapp that offers an extensive array of services including food delivery, transportation, and more. As a company, we strive to create an inclusive and equitable workplace where our employees can grow and perform at their best.

Job Description
We are seeking a skilled professional to join our team as a Delivery Partner Quality Specialist. In this role, you will be responsible for developing quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners. You will analyze the performance of owned projects and communicate main results across multiple partners. Additionally, you will work with different teams and departments to support goals and projects of Grab as a whole, when relevant to delivery-partners.

Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree in any field
- At least 1 or more years of experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce, or startups preferred; fresh graduates are welcome to apply
- Proficiency in Excel / Google Sheets (can perform complex functions) is required
- Proficiency in SQL; knowledge of Python is a huge plus

Benefits
We offer a range of benefits to support your well-being, including term life insurance, comprehensive medical insurance, flexible work arrangements, parental leave, birthday leave, LASA volunteering leave, and a confidential assistance programme.

Others
We stand for building an inclusive and equitable workplace where diverse individuals can grow and perform at their best.

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