Customer Experience Strategist

4 days ago


Mandaluyong City, National Capital Region, Philippines MedsGo Full time
Job Overview

A Product Success Manager at MedsGo is responsible for ensuring that customers understand and maximize the value of our product. They focus on ensuring that products meet customer needs, provide guidance on usage, and promote customer satisfaction.

This role is typically seen in product-focused or SaaS companies where the manager helps users understand features and uses customer feedback to drive product improvements.

Key Responsibilities:
  • Onboarding and Training: Lead customer onboarding, ensuring they understand key features and best practices for using the product.
  • Product Adoption: Guide customers on how to use the product effectively, promoting its full potential to improve business outcomes.
  • Product Usage Monitoring: Track product usage patterns, identify any obstacles or barriers to adoption, and suggest improvements to drive better engagement.
  • Customer Feedback: Collect and communicate customer feedback to product teams to guide future development and product improvements.
  • Customer Communication: Serve as the go-to expert on the product for customers, handling queries and troubleshooting issues.
  • Account Growth: Identify opportunities for product upsells or cross-sells to enhance customer outcomes.
  • Collaboration with Sales: Work closely with the sales team to ensure alignment and handover of customers from sales to product success.
  • Proactive Problem Solving: Address and resolve customer challenges with the product, ensuring a smooth experience and satisfaction.
Requirements

To be successful in this role, you will need:

  • 2-5 years of experience in customer-facing roles in SaaS or tech product environments.
  • Strong communication skills, both written and verbal.
  • An analytical mindset to track and optimize product usage.
  • Problem-solving skills to troubleshoot issues quickly.
  • Ability to work closely with product, engineering, and support teams.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including health insurance, retirement plan, and paid time off.



  • Makati City, National Capital Region, Philippines ABSI Full time

    As a key member of the ABSI team, the Customer Experience Strategist will play a crucial role in driving business success through human-centered design.The ideal candidate will possess a unique blend of business acumen and user research expertise, with a strong ability to collaborate with stakeholders and drive project requirements forward.Responsibilities...


  • Mandaluyong City, National Capital Region, Philippines Hunter's Hub Full time

    Hunter's Hub is seeking a highly skilled Digital Content Strategist to join our team. The ideal candidate will have experience in developing and implementing social media strategies aligned with client goals.In this role, you will be responsible for planning and executing a content calendar for social media. You will create, schedule, and share engaging...


  • Mandaluyong City, National Capital Region, Philippines Quanta Paper Corporation Full time

    Job Title: Marketing Brand StrategistWe are looking for a skilled Marketing Brand Strategist to join our team at Quanta Paper Corporation.About the Role:The Marketing Brand Strategist will be responsible for developing and implementing effective marketing strategies to drive business growth and increase brand awareness.Main Responsibilities:Develop and...

  • Marketing Strategist

    3 weeks ago


    Mandaluyong City, National Capital Region, Philippines ESCA Engineering Full time

    ESCA Engineering: Marketing StrategistLocation: Undisclosed ( Remote or On-site )Salary: $85,000 - $110,000 per annum (dependent on experience)About the RoleWe are seeking a highly skilled Marketing Strategist to join our team at ESCA Engineering. As a key member of our marketing department, you will be responsible for developing and executing comprehensive...


  • Mandaluyong City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    At Hunter's Hub Incorporated, we are seeking a highly skilled Digital Content Strategist to join our team.The successful candidate will be responsible for designing and implementing social media strategies that align with client businesses and goals.This role requires someone with excellent communication and reporting skills, as well as the ability to...


  • Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines is seeking a highly skilled Compensation Strategist to join our team. This role plays a crucial part in shaping the company's compensation strategy, ensuring it aligns with business objectives and industry standards.About the RoleThis position is responsible for designing and implementing effective compensation packages that drive...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    We are looking for a highly skilled Data Insights Strategist to join Neksjob, where you will play a key role in driving sales performance through data analysis and strategy.As a Data Insights Strategist at Neksjob, you will be responsible for executing and measuring sales performance using standard tools. You must be able to summarize key strengths and...


  • Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

    About Gratitude PhilippinesWe are a dynamic organization seeking a skilled Procurement Strategist to join our team. As a key member of our procurement department, you will play a critical role in developing and implementing strategic sourcing plans to identify and select top-tier suppliers.Job OverviewThe ideal candidate will have 3 years of experience in...


  • Quezon City, National Capital Region, Philippines Circa Logica Group Full time

    Job Title: Business Growth StrategistSalary: $85,000 - $110,000 per yearAbout the Role:Circa Logica Group is seeking a resourceful Business Growth Strategist to expand our business and improve our branding initiatives. As a Business Growth Strategist, your duties will include establishing networks with industry specialists, maintaining valued customer...


  • Mandaluyong City, National Capital Region, Philippines EastWest Bank Full time

    Job Title: Learning and Development StrategistEarn up to PHP 120,000 per year as a Learning and Development Strategist at EastWest Bank in the Ortigas/Mandaluyong area.About the JobThe ideal candidate will be responsible for implementing the Learning and Development Framework across assigned business groups. This involves identifying, developing, delivering,...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Job Title: Market Research Business Development StrategistAbout the Role:At Neksjob Philippines, we are seeking an experienced Market Research Business Development Strategist to join our team. This role is a critical part of driving business growth and ensuring customer satisfaction.Key Responsibilities:• Develop and execute comprehensive market research...

  • Content Strategist

    1 month ago


    Mandaluyong City, National Capital Region, Philippines Hunter's Hub Full time

    Social Media Management Role at Hunter's HubAt Hunter's Hub, we're looking for a skilled Content Strategist to develop and implement social media strategies aligned with client goals. Key Responsibilities:Plan and execute a content calendar for social media.Create, schedule, and share engaging content (posts, artcards) regularly.Audit and improve social...


  • Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Supply Chain StrategistWe are seeking a seasoned Supply Chain Strategist to join our dynamic team at J-K Network Services.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to lead strategic sourcing initiatives, develop senior-level stakeholder relationships, and drive cost/productivity improvement...


  • Mandaluyong City, National Capital Region, Philippines Biocostech Philippines Corporation Full time

    Job Summary:The Digital Marketing Strategist will be responsible for leading the company's overall digital marketing efforts. This includes developing and executing comprehensive digital marketing strategies across various channels, driving brand awareness, and acquiring new customers.Key Responsibilities:Digital Channel Management: Oversee the execution of...


  • Mandaluyong City, National Capital Region, Philippines Biocostech Philippines Corporation Full time

    Job Title: Marketing Brand StrategistJob Summary:Biocostech Philippines Corporation is seeking a highly skilled Marketing Brand Strategist to join our team. The ideal candidate will have a strong background in digital marketing, brand management, and creative writing.Responsibilities:Brand Management:- Develop and execute comprehensive brand marketing...


  • Mandaluyong City, National Capital Region, Philippines Shopee Full time

    Are you a strategic thinker looking to drive impactful projects and lead high-performing teams?We are seeking an experienced Senior Operations Strategist to join our team at Shopee Express, particularly in the Sorting Centre arm.This is a project-based role focused on identifying and implementing solutions to drive key metrics. As a Senior Operations...


  • Mandaluyong City, National Capital Region, Philippines Gainstrong Careers Full time

    Gainstrong Careers is seeking a highly skilled Product Planning Strategist to join our team.About the Role:We are looking for a talented individual to lead our Color Materials Finish Graphics (CMFG) strategy, focusing on delivering exceptional value to our customers. The successful candidate will be responsible for researching and analyzing market trends,...


  • Mandaluyong City, National Capital Region, Philippines Outpost Specialty Concepts Inc. Full time

    About UsOutpost Specialty Concepts Inc. is a dynamic and innovative company.Job SummaryWe are seeking a highly skilled Senior Marketing Strategist to join our team.ResponsibilitiesDevelop and execute comprehensive marketing strategies to drive business growth.Manage a team of marketing professionals to achieve marketing objectives.Collaborate with...


  • Mandaluyong City, National Capital Region, Philippines Gainstrong Careers Full time

    About the RoleWe are seeking a highly skilled Product Planning Strategist to join our team at Gainstrong Careers. In this role, you will be responsible for creating a strategy and ideas for Color Materials Finish Graphics (CMFG) of motorcycles that meets the true value of our customers.Main Responsibilities:Conduct research and analysis of changes, updates...


  • Makati City, National Capital Region, Philippines John Clements - Persol (Japan Desk) Full time

    Company OverviewWe are John Clements - Persol (Japan Desk), a leading organization in the industry.Job SummaryWe are seeking a highly skilled Procurement Strategist to join our team.About the RoleThe Procurement Strategist will be responsible for identifying, evaluating, and selecting suppliers to ensure timely delivery of goods and services.The successful...