Leader for Healthcare and Insurance Operations

5 days ago


Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full time
Role Overview

The Leader for Healthcare and Insurance Operations will be responsible for leading a team of professionals in delivering exceptional customer service to our insurance clients. This role requires strong leadership and communication skills, as well as the ability to analyze complex data and develop effective solutions.

Key Objectives:

  • To lead a high-performing team in achieving excellent customer satisfaction ratings
  • To identify and implement process improvements that enhance member experience and meet business objectives
  • To manage and resolve complex customer issues, utilizing effective communication and conflict resolution skills
  • To promote a culture of continuous learning and development within the team
  • To collaborate with cross-functional teams to drive business growth and innovation

Responsibilities:

  • Oversee the performance of team members, providing coaching and feedback to ensure they meet performance expectations
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with other departments to identify areas for process improvement and develop recommendations for change
  • Analyze data and metrics to inform decision-making and drive business outcomes
  • Communicate effectively with stakeholders, including customers, team members, and senior leaders


  • Cebu City, Central Visayas, Philippines Eastwest Ageas Insurance Full time

    Job Role:The Senior Sales Leader for EWA Insurance will lead sales growth, improve agency productivity, and meet recruitment targets in the Visayas and Mindanao region.This role involves overseeing business goals, communications, and activities of the agency to ensure alignment with the company's expansion strategy. Key responsibilities include developing...


  • Cebu City, Central Visayas, Philippines Maxicare Healthcare Corporation Full time

    Welcome to Maxicare Healthcare Corporation, where we're dedicated to providing top-notch healthcare services to our customers!In this role as a Training Delivery Partner, you'll play a vital part in delivering training programs, coordinating with stakeholders, conducting sales activities, and ensuring outstanding customer service for our healthcare...


  • Cebu City, Central Visayas, Philippines GGIS Services Full time

    USRN Licensed Team Leader (TL) – BPO Healthcare UMR AccountLocation: Onsite – IT Park, CebuSalary: Up to ₱90,000 + ₱100,000 BonusJob Type: Full-Time, Night ShiftJob Summary:We are looking for a highly experienced and motivated USRN Licensed Team Leader (TL) with a strong background in BPO, specifically in Healthcare UMR Accounts. The successful...


  • Cebu City, Central Visayas, Philippines Eastwest Ageas Insurance Full time

    Job Summary:The Regional Sales Head for Eastwest Ageas Insurance is responsible for delivering sales, agency productivity, and recruitment targets in the Visayas and Mindanao region.This role involves overseeing business goals, communications, and activities of the agency to ensure alignment with the company's expansion strategy. Key responsibilities include...


  • Cebu City, Central Visayas, Philippines Manulife Insurance Malaysia Full time

    Manulife is a global leader in financial services, dedicated to helping individuals and families achieve their financial goals.We're seeking a skilled Financial Sales Associate to join our team in Cebu, where you'll play a critical role in delivering innovative life insurance solutions to our clients.Job RequirementsTo be successful in this role, you'll...


  • Cebu City, Central Visayas, Philippines Tahche Careers Full time

    About Tahche CareersTahche Careers is a leading Medical Digital Imaging Service Provider in New Jersey, offering a full spectrum of diagnostic imaging services in comfortable and convenient outpatient imaging centers.As a Healthcare Frontdesk Specialist, you will be part of our team that assists patients with their inquiries, sets up appointments, and...


  • Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time

    About the Role:As a Customer Service Representative for our Healthcare Insurance team, you will be the first point of contact for customers seeking assistance with their insurance queries, claims, and policy details. Your role is to provide accurate information, resolve issues efficiently, and maintain a positive customer experience while adhering to company...


  • Cebu City, Central Visayas, Philippines Ninja Van PH Full time

    Ninja Van PH Job VacancyJob Title: Healthcare Operations HeadWe are seeking a highly skilled and experienced professional to lead our healthcare operations in Cebu City.The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction and drive business growth. This includes collaborating with internal...


  • Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. We cater to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.Job DescriptionAs a Customer Service Representative, you...


  • Cebu City, Central Visayas, Philippines Atlantis Dive Resorts and Liveaboards, Philippines Full time

    About the roleAtlantis Dive Resorts and Liveaboards, Philippines' is seeking an experienced Accounting Team Leader to join our dynamic finance team based in Dauin, Negros Oriental. As the Accounting Team Leader, you will play a pivotal role in overseeing the day-to-day financial operations of our dive resort and liveaboard business. This is a full-time,...


  • Cebu City, Central Visayas, Philippines Tahche Careers Full time

    About Tahche CareersTahche Careers is a renowned Medical Digital Imaging Service Provider in New Jersey, dedicated to delivering exceptional patient care and satisfaction.We are seeking a highly motivated and organized Healthcare Frontdesk Specialist to join our team, ensuring seamless day-to-day operations and delivering outstanding customer service.Your...


  • Cebu City, Central Visayas, Philippines Maxicare Healthcare Corporation Full time

    At Maxicare Healthcare Corporation, we're on a mission to deliver world-class healthcare services to our customers.In this role as a Training Delivery Partner, you'll be instrumental in developing and delivering training programs, coordinating with stakeholders, conducting sales activities, and ensuring remarkable customer service for our healthcare...

  • HR Business Partner

    4 days ago


    Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    Job Overview:We are seeking a highly skilled HR Business Partner to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for providing strategic HR support to our business leaders and ensuring that our HR processes are aligned with our business objectives.Key Responsibilities:Develop and execute HR strategies...


  • Cebu City, Central Visayas, Philippines Tancor Realty and Development corp Full time

    About Tancor Realty and Development CorpTancor Residential Suites is one of the most prestigious accommodations in Metro Cebu, renowned for its commitment to exceptional customer service and high-quality living.The elegantly designed suites offer both style and comfort, with amenities that promote health and relaxation. Our serene environment provides the...


  • Cebu City, Central Visayas, Philippines Maxicare Healthcare Corporation Full time

    About Maxicare Healthcare Corporation:We are one of the pioneers in the health maintenance organization (HMO) industry in the Philippines, committed to providing superior healthcare services to our customers.In this role as a Training Delivery Partner, you will be responsible for delivering training programs, coordinating with stakeholders, conducting sales...


  • Cebu City, Central Visayas, Philippines Maxicare Healthcare Corporation Full time

    Maxicare Healthcare Corporation is a pioneering health maintenance organization (HMO) in the Philippines, established in 1987. As the largest HMO provider in the country, we offer comprehensive healthcare programs to over 1.9 million customers through our extensive network of medical providers.The company's vision is to provide superior healthcare services...


  • Cebu City, Central Visayas, Philippines Tahche Careers Full time

    About the RoleWe are seeking an experienced Healthcare PreCertification Coordinator to join our team at Tahche Careers. In this role, you will be responsible for ensuring that all necessary pre-certifications and pre-authorizations are obtained for medical procedures and medications. You will work closely with insurance companies, healthcare providers, and...


  • Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We require a highly skilled and multilingual Global Healthcare Customer Service Professional to join our team and provide exceptional support to our Spanish-speaking patients and clients. As a key member of our customer service team, you will be responsible for answering inquiries, resolving issues, and providing accurate information regarding healthcare...

  • Operations Manager

    7 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a highly skilled Operations Manager to lead our team in Cebu IT Park. The ideal candidate will have at least 2 years of experience as a Team Lead in a BPO environment, focusing on Customer Service with a background in Healthcare Customer Support.The successful candidate will be responsible for managing people and...


  • Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    Job Description:We are seeking a Digital Operations Talent Manager to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for developing and executing strategies to attract top talent in the digital operations space.Key Responsibilities:Develop and execute strategies to attract top talent in the...