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Workflow Technical Expert

1 week ago

Manila, National Capital Region, Philippines Boldrimpact Full time
Boldrimpact Job Description

We are seeking a highly skilled Configuration Analyst to join our Professional Services team. As a key member of our team, you will provide expert support and guidance on the implementation of new configurations, collaborating closely with clients' technical sponsors. Your primary responsibility will be to lead the technical setup of workflow configurations, ensuring seamless integration and optimal performance.

You will develop and maintain configuration workbooks and documentation of customer settings, identifying and mitigating implementation risks proactively. Additionally, you will facilitate User Acceptance Testing (UAT) tailored to customer configurations, ensuring smooth adoption and issue resolution. Your exceptional communication skills will enable you to build strong relationships with customer stakeholders and cross-functional teams, fostering open communication and collaboration.

We offer a comprehensive benefits package, including SSS, Pag-ibig, Philhealth, and HMO coverage. You will also receive 13th month pay, paid incentive leaves, personal time-offs, and sick leave provisions. As a valued member of our team, you will have opportunities for career growth and professional development, with a focus on employee well-being and satisfaction.

Requirements:
  • Bachelor's degree in Arts or Science or equivalent qualification.
  • 2-3 years of relevant work experience in a related field, including technical support, project management, product implementation, account management, customer success, and more.
  • Superior communication skills, both written and verbal, with the ability to adapt to diverse audiences.
  • Proficiency in Microsoft Office, particularly Excel, and Google Apps, with experience in data analysis and process optimization.
  • Exceptional organizational skills, with the ability to prioritize tasks, manage multiple initiatives, and meet deadlines.
  • A knack for problem-solving, with a passion for innovation and continuous learning.