Digital Experience Designer
4 days ago
About EastWest Bank
At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives.
We're looking for experienced professionals to join us in Makati in the role of Lead, Web Experience Designer.
This role will drive digital product innovation and ensure exceptional customer experiences across banking services on various digital platforms.
The successful candidate will design and standardize end-to-end CX/UI/UX for both internal and 3rd party open banking partners, focusing on creating superior digital experiences to enhance customer satisfaction, engagement, and long-term loyalty on the web application platform.
In addition, you will leverage data-driven insights, customer feedback, and analytics to improve behavioral modeling on product opportunities and potential risks.
Key responsibilities include collaborating with EWB BUs and product teams to digitize and onboard bank products across relevant customer channels using customer-centric design thinking.
You will manage the lifecycle of all EWB/EWRB Multi-Product Digital Channels, including EasyWay, KOMO websites, and web portal applications, from ideation to evolution.
The ideal candidate will have a strong understanding of digital technologies, trends, and best practices in product development and channel management.
A bachelor's degree in Graphic Design, Communications, Fine Arts, or Technology is required, along with at least 7 years of cumulative experience in Technology-based industries (IT, Telco, etc.), Digital start-ups, Banking and/or Fintech.
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