Expert Crypto Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCryptocurrency Full time A$14,400 - A$19,200
Job Title:

Cryptocurrency Operations and Support Specialist

Job Description:

This role involves managing operational, marketing, and customer support tasks for a rapidly expanding cryptocurrency exchange. The ideal candidate will have experience in cryptocurrency or blockchain and excellent written English skills for customer communication.

Key Responsibilities:
  1. Social Media Management: Create and schedule posts on various social media platforms to engage the community and promote the company's brand.
  2. Paid Advertising: Assist with booking and optimizing digital ads on platforms like Google and Facebook.
  3. Help Desk Support: Provide professional customer support via email, chat, and social media channels.
  4. Software Testing: Participate in user testing, report bugs, and suggest improvements for platform updates.
  5. Market Research: Keep updated on crypto trends, competitors, and regulatory changes.
  6. General Operations: Support administrative tasks, data entry, and process documentation.
Requirements:
  • A bachelor's degree in Finance, Marketing, IT, Business, or a related field.
  • At least one year of experience in cryptocurrency or blockchain, with familiarity in exchange, trading, or DeFi preferred.
  • Excellent written English skills for customer communication and social media.
  • Basic knowledge of digital advertising platforms like Facebook Ads and Google Ads.
  • Proficiency with CRM tools, social media scheduling, and troubleshooting basic tech issues.
  • Problem-solving skills and ability to work independently.
  • Passion for crypto and eagerness to learn.
Preferred Skills:
  • Experience with customer support platforms such as Freshdesk or Zendesk.
  • Graphic design or video editing skills using Canva, CapCut, etc.
  • Knowledge of SEO and content marketing.
Benefits:
  • Fully remote, permanent role with flexible hours.
  • Opportunities for growth into leadership or specialist roles.
  • Join a passionate global team in the evolving crypto industry.
  • Competitive salary package.
Additional Details:

Seniority Level: Associate

Employment Type: Full-time

Industry: IT Services and Consulting

Job Function: Information Technology

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