Digital Quality Assurance Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeData Full time ₱6,000 - ₱8,500
Job Overview

About TaskUs:

We are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping our clients represent, protect, and grow their brands.

We have a presence in multiple locations across the globe, with a workforce of approximately 45,000 employees.

At our organization, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages, reflecting our commitment to excellence.

Job ResponsibilitiesStrategic Leadership
  • Develop and refine quality assurance processes and standard operating procedures to ensure high-quality outputs.
  • Establish comprehensive quality metrics that align with business objectives and industry standards.
  • Continuously review and refine annotation workflows to proactively identify risks and areas to increase efficiency and reduce errors.
  • Act as the subject matter expert on annotation quality, providing ongoing feedback, training, and support to annotators and project teams to uphold the highest quality standards.
Analysis & Reporting
  • Lead in-depth data analysis to diagnose quality issues, assess the effectiveness of quality strategies, and uncover root causes of recurring errors.
  • Develop and maintain dashboards that provide real-time insights into quality metrics and project performance.
  • Prepare and deliver strategic quality reports to senior management and stakeholders, articulating quality trends, risks, and improvement plans.
  • Partner with cross-functional teams to align on project goals and quality assurance initiatives.
Operational Leadership
  • Lead a team of Data Quality Analysts and provide mentorship, training, and expertise, fostering a culture of continuous improvement and accountability.
  • Manage the configuration and integration of annotation and quality control tools, ensuring optimal tool performance and alignment with project requirements.
  • Identify, evaluate, and implement innovative quality control tools and automation technologies to streamline quality control workflows, enhance analytical capabilities, and improve operational efficiency.

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