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Team Lead

1 week ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading provider of staffing solutions dedicated to delivering exceptional talent and expertise to our clients. Our team of professionals is committed to helping organizations achieve their goals by providing top-notch support services.

About the Role

This Team Lead position offers an exciting opportunity to work in our Medical Equipment Support team, providing blended support (30% voice, 70% back office) to our clients. You will be responsible for handling medical tech-related concerns and complaints, ensuring seamless support.

Responsibilities

  • Lead a team of support specialists to provide high-quality service to our clients.
  • Develop and implement strategies to improve customer satisfaction and reduce complaints.
  • Collaborate with internal teams to ensure smooth communication and effective issue resolution.
  • Stay up-to-date with industry trends and regulatory requirements.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in Pharmacy, Life Science, or Biomedical Engineering.
  • At least 4 years of experience as a Team Lead in a healthcare setting.
  • Strong knowledge of healthcare regulations and industry standards.
  • Excellent communication and leadership skills.

Benefits

We offer a competitive compensation package and opportunities for professional growth and development.