Order Fulfillment Coordinator
17 hours ago
About Our Company
We are a global company that operates in multiple industries, including life sciences, energy, power and renewables, chemical and advanced factory automation. Our mission is to help our customers operate more sustainably while improving productivity, energy security and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.
Job Description
We are seeking a highly motivated and results-driven individual to join our team as a Global Support Associate. In this role, you will be responsible for providing exceptional customer support and service to our clients in the North America region. You will be part of a dynamic team that is passionate about delivering high-quality service and building long-term relationships with our customers.
- Bachelor's degree in any 4-year course.
- 2 years of relevant experience in customer service, preferably with a business-to-business background.
- Specific knowledge of Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with cross-functional teams to ensure seamless communication and delivery of services.
- Develop and implement process improvements to increase efficiency and productivity.
- Manage and resolve customer complaints and issues.
About Us
We are a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, we help customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.
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